1. About this Notice
This Privacy Notice provides information on how RibiGifts collects and processes your personal data when you visit our website or mobile applications. It sets out what we do with your personal data and how we keep it secure and explains the rights that you have in relation to your personal data.
2. Who We Are
RibiGifts is the leading pan-African e-commerce Gifting platform. Our platform consists of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets.
This website and/or mobile app is operated by a member of the RibiGifts group of companies, the ultimate holding company of which is VoucherStack Technologies LLC. Information on our subsidiaries can be found on our website.
Any personal data provided or collected by RibiGifts is controlled by the subsidiary that the website and/or mobile app relates to.
3. The Data We Collect About You?
Personal data means any information that can be used to identify directly or indirectly a specific individual. We collect your personal data in order to provide tailored products and services and in order to analyse and continually improve our products and services. We may collect, use, store and transfer different kinds of personal data for marketing and personal data optimization purposes. RibiGifts also uses Google Digital Marketing to propose targeted offers for certain products and services to our customers.
You provide us with your personal data when you register your personal details on our website and mobile platforms and transact with the same.
The personal data we collect includes:
Information you provide to us: We receive and store the information you provide to us including your identity data, contact data, biometric data, delivery address and financial data. These types of personal data may include:
contact details (such as your name, postal addresses, phone numbers and email addresses),
demographic information (such as your date of birth, age or age range and gender),
online registration information (such as your password and other authentication information),
payment information (such as your credit card information and billing address),
information provided as part of online questionnaires (such as responses to any customer satisfaction surveys or market research),
competition entries/submissions, and
in certain cases your marketing preferences.
Information we automatically collect/generate or obtain from third parties: We automatically collect and store certain types of information regarding your use of the RibiGifts marketplace including information about your searches, views, downloads and purchases. In addition, we may receive information about you from third parties including our carriers; payment service providers; merchants/brands; and advertising service providers.
These types of personal data may relate to your device (such as your PC, tablet or other mobile device), your use of our websites and apps (as well as certain third party websites with whom we have partnered), and/or your personal preferences, interests, or geographic location. Examples of these types of information include:
name and age (or predicted age range),
information about your device, operating system, browser and IP address,
unique identifiers associated with your device,
details of web pages that you have visited,
which products you have looked at online (including information about products you have searched for or viewed, purchased or added to an online shopping basket),
how long you spend on certain areas of a website or app together with the date and time of your visit/usage,
personal data contained within user-generated content (such as blogs and social media postings),
social media user name or ID, and
social media profile photo and other social media profile information (such as number of followers).
We strive to provide you with choices regarding the Personal Data that you provide to us. Where required by law, if you wish to have your Personal Data used by RibiGifts to provide you with a personalized experience/targeted advertising & content, you can indicate so through the relevant tick-box(es) located on the registration form or by answering the question(s) presented by RibiGifts representatives. If you decide that you no longer wish to benefit from this personalization, you can opt-out or adjust your preferences at any time by closing your account or by sending an email to compliance.alert@RibiGifts.com. You can close your account by clicking on this link and following the instructions. Once your account is closed, all products and services that you access through your account will no longer be available.
4. Cookies and other Identifiers
A cookie is a small file of letters and numbers that we put on your computer, mobile phone or tablet if you agree. Cookies allow us to distinguish you from other users of our website and mobile applications, which helps us to provide you with an enhanced browsing experience. For more information about cookies and how we use them, please read our Cookie Notice:
5. How We Use Your Personal Data
We use your personal data to operate, provide, develop and improve the products and services that we offer, including the following:
Registering you as a new customer.
Processing and delivering your orders.
Managing your relationship with us.
Enabling you to participate in promotions, competitions and surveys.
Improving our website, applications, products and services.
Recommending/advertising products or services which may be of interest to you.
Enabling you to access certain products and services offered by our partners and vendors.
Complying with our legal obligations, including verifying your identity where necessary.
Detecting fraud.
6. Legal basis for the processing of Personal Data
We will only process your personal data where we have a legal basis to do so. The legal basis will depend on the purposes for which we have collected and used your personal data. In almost every case the legal basis will be one of the following:
Consent: For example, where you have provided your consent to receive certain marketing from us. You can withdraw your consent at any time, including by clicking on the “unsubscribe” link at the bottom of any marketing email we send you
Our legitimate business interests: Where it is necessary for us to understand our customers, promote our services and operate effectively, provided in each case that this is done in a legitimate way which does not unduly affect your privacy and other rights.
Performance of a contract with you: This would also apply where we need to take steps prior to entering into a contract with you. For example, where you have purchased a product from us and we need to use your contact details and payment information in order to process your order and send the product to you.
Compliance with law: Where we are subject to a legal obligation and need to use your personal data in order to comply with that obligation.
7. How We Share Your Personal Data
A. We may need to share your personal data with third parties for the following purposes:
Sale of products and services: In order to deliver products and services purchased on our marketplace from third parties, we may be required to provide your personal data to such third parties.
Working with third party service providers: We engage third parties to perform certain functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, analyzing data, providing marketing assistance, processing payments, transmitting content, assessing and managing credit risk, and providing customer service.
Business transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information may be transferred together with other business assets.
Detecting fraud and abuse: We release account and other personal data to other companies and organizations for fraud protection and credit risk reduction, and to comply with applicable law.
B. When we share personal data with third parties we take steps to ensure that applicable data protection laws are adhered to and that such third parties maintain appropriate technical and organizational safeguards to protect the integrity and security of your personal data.
8. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected and processed, including for the purposes of satisfying any legal, regulatory, accounting or reporting requirements. To determine the appropriate retention period for your personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means.
In some circumstances we may anonymize your personal data so that it can no longer be associated with you, in which case it is no longer personal data. Once you no longer have a relationship with us, we may retain some of your personal data for a period to comply with legal obligations or to protect our legal interests.
9. Your Rights
Depending on your location and applicable laws, you may have the following rights with respect to your personal data:
The right to request access to your personal data.
The right to request correction of inaccurate or incomplete personal data.
The right to request erasure of your personal data under certain circumstances.
The right to request restriction of processing of your personal data under certain circumstances.
The right to object to the processing of your personal data, including for marketing purposes.
The right to data portability, allowing you to receive your personal data in a structured, commonly used, and machine-readable format.
The right to withdraw consent at any time where we rely on consent to process your personal data.
To exercise any of these rights, please contact us at compliance.alert@RibiGifts.com. We may need to verify your identity before processing your request.
10. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
11. International Transfers
As a global business, we may transfer your personal data to countries outside of the country in which it was originally collected. This may happen when our servers, suppliers, or business partners are based outside of your country. Where we transfer your personal data internationally, we ensure that appropriate safeguards are in place to protect your personal data and that such transfers comply with applicable data protection laws.
12. Third-Party Links
Our website and mobile applications may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
13. Contact Us
If you have any questions about this Privacy Notice, or if you would like to exercise any of your rights, please contact us at compliance.alert@RibiGifts.com or write to us at:
RibiGifts
Attention: Privacy Officer
VoucherStack Technologies LLC
[Insert Address Here]
14. Changes to this Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated notice on our website or through other communication channels. We encourage you to periodically review this notice to stay informed about how we are protecting your personal data.