How do I contact you?

1 month ago
Updated

Need some help with your order? Our sellers are here to help!

If you have questions about or need to update your order, the quickest way to resolve your inquiry is to contact the relevant seller (the small business making your order). You can do this by following one of the options below:

Registered Purchase Users

If you completed your purchase using your registered account, please click this link to visit the 'My Orders' section of your account and click the contact seller button attached to the relevant order.

Guest Purchase Users

If you completed your purchase as a guest and do not have an account, you can contact the seller from your Order Summary Page. Within your order confirmation email, you'll find a link to your personal order summary page. For a step-by-step guide, please click here.

Response time from our Sellers

Our sellers should respond within 24 hours, but response times may vary depending on their working hours. You will receive an email notification once they respond.

Please note: All order communication emails come from donotreply@notonthehighstreet.com and may fall into your spam folder, so please check there.

Uploading Photos To Your Order

If you need to upload a photo to your order, we suggest sending these to the seller directly by following one of the above contact options to avoid delays in delivery.

Looking for something else?

Visit our FAQs, for more helpful articles on common customer queries. Our frequently visited articles are listed below:

Are you interested in joining RibiGifts as a Partner seller?

Yay! We can't wait to hear more about you. Click here to tell us more about who you are, and we'll make sure the right team reaches out to you soon.